Types of Databases in Siebel

Three type of Databases in Siebel:

1. Sample
2. Local
3. Server

1. Sample DB: Sample database makes use of a file called as SSE_SAMP.DBF
2. Local DB: Local database makes use of a file called as SSE_DATA.DBF

Sample and Local databases will be run with a concept called as "SQL ANYWHERE" which internally invokes a database engine DBISQLC, and these databases do not require any of the third party database install on the client machine.

SSE_SAMP.DBF file path: C:\Program Files\Siebel\8.0\webclient\SAMPLE\SSE_SAMP.DBF
SSE_DATA.DBF file path: C:\Program Files\Siebel\8.0\web client\LOCAL\SSE_DATA.DBF

3. Server DB: Server database is the Siebel DB which is installed inside a third party vendor RDBMS like Oracle/MS SQL Server etc. This is the centralized database for all the Siebel applications.

Types of Siebel Applications

Basically there are 2 types of Siebel applications
1. Horizontal applications
2. Vertical Applications

1. Horizontal Applications: Different types of customer, partner or Employee and Channel                                                                Applications are called as Horizontal Applications.
2. Vertical Applications: Industry specific applications are called as Vertical applications.

Examples:
Customer Applications:

                                Siebel eMarketting

                                Siebel eService

                                Siebel eSales

                                Siebel Interactive Selling Suit (ISS)

Partner Applications:

                          Siebel eChannel

Employee Applications:

                                Siebel Call Center

                                Siebel Service

                                Siebel Sales

                                Siebel Filed service

                                Siebel Handheld

                                Siebel Wireless

                                Siebel Voice

Industry Applications:

                                Siebel eFinance

                                Siebel eInsurance

                                Siebel eHealthcare

                                Siebel eCommunications

                                Siebel eAutomation

                                Siebel eEnery

                                Siebel ePharma

                                Siebel ePublic Sector

E Business Applications

About Siebel CRM Application: 

Siebel is one of the Customer Relationship Management Application(CRM), it provides organization to manage all customer touch points via email, telephone, fax, web or in the field. All Customer Touch Points are synchronized through one central information repository, one database, one tool set and one Architecture regardless of the whether they are interactions that occur over the internet through a call center or by field service agents or by channel partners.

With the Siebel CRM solutions, the customer has consistent view of the company and the company has consistent view of the customer. This leads to higher customer satisfaction and higher employee satisfaction.

Advantages of Siebel CRM Applications: 

-Siebel CRM Applications are built on a common architecture and allow you to implement business process based on the standard functionality.

-Share common database between multiple Siebel Applications.

-Siebel CRM Applications are designed to be implemented with minimal configuration

-Can be tailored to meet specific business requirements.

Siebel CRM Enterprise:

Siebel CRM Enterprise provides an integrated product suite to help manage customer relationships across all communication channels, such as web, email, Fax, telephone or filed.

What is Siebel CRM

Siebel CRM is one of the top CRM solutions or software available in the Market.

Siebel CRM Systems, Inc. was a software company found by Thomas Siebel in 1993 and it was acquired by Oracle at the cost of $5.8 billion in June 1,2006.

Siebel systems was engaged in the design, development, marketing, and support of Customer Relationship Management(CRM) applications. They also called themselves as a Siebel Systems. The Company's Customer Relationship management(CRM), Enterprise resource management(ERM), and Partner relationship management(PRM) applications are designed to automate the business process and allow an enterprise to perform the tasks over the internet. 

Ex:  call center networks.

Siebel systems improves the efficiency of business processes.

Ex:  Siebel Applications would process your change price plan request for you mobile postpay connection to be processed in real time during a single interaction, rather than serveral days that the transaction typically requires.